Privacy Policy

Last updated: 01/10/25.

Functional Malta Health & Wellness Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://www.osteopathyfunctional.com, contact us, or use our services at our center.

1. Who We Are

Functional Malta Health & Wellness Center

Registered Address: 33 triq Il-Gnien, Naxxar, Malta
Email: info.functionalconcept@gmail.com
Phone: +356 79292103
Website: https://www.osteopathyfunctional.com
Data Controller: Sebastien Dupart (Osteopath and Owner)

We operate under Maltese and EU data protection regulations, including the General Data Protection Regulation (GDPR – EU 2016/679).

2. What Data We Collect

We collect personal data only when necessary to provide our health and wellness services or improve your experience. This may include:

a) Identification & Contact Data:
Name, surname, phone number, email, date of birth, address.

b) Health Information (Special Category Data):
Relevant medical history, symptoms, and treatment notes — provided voluntarily for assessment and treatment purposes.

c) Technical Data:
IP address, browser type, device information, and pages visited (via analytics tools and cookies).

d) Communication Data:
Messages sent through our website, email, social media, or booking systems.

3. How We Collect Data

We collect data through:

Contact and booking forms on our website
In-person consultation forms at the clinic
Direct communication by phone, email, or social media
Website analytics (cookies and tracking technologies)

4. Why We Process Your Data

We use your data to:

Provide osteopathy, physiotherapy, massage, and wellness services
Manage bookings and client records
Communicate appointment confirmations or updates
Send administrative or follow-up information
Comply with legal and professional obligations
Improve our website and user experience

5. Legal Basis for Processing

Our processing is based on:

Contractual necessity: to deliver the requested services
Legal obligations: to maintain clinical and accounting records
Legitimate interest: to ensure quality of service and patient follow-up
Consent: for marketing communications or newsletter subscriptions

6. Data Retention

We retain personal data only as long as necessary:

Clinical records: minimum 10 years (as required for health records)
Contact and booking data: 2 years after last interaction
Marketing or consent-based data: until you withdraw consent

After the retention period, data will be securely deleted or anonymized.

7. Sharing Your Data

We do not sell or rent your data.
We may share it only with:

Professional practitioners within our team (osteopath, physiotherapist, masseuse)
Service providers who support our operations (e.g., booking platforms, email service, accounting software)
Regulatory or legal authorities, when required by law

All third parties are GDPR-compliant and bound by confidentiality agreements.

8. Cookies & Analytics

We use cookies to improve your browsing experience and measure site traffic.

Types of cookies:

Essential cookies: required for website functionality
Analytical cookies: help us understand how visitors use our site
Marketing cookies: used only with your consent

You can manage or disable cookies through our [Cookie Policy] and browser settings.

9. Data Security

We take data protection seriously and implement technical and organizational measures such as:

Encrypted storage and secure devices
Access control for staff and practitioners
Regular backups and software updates
Confidentiality training for staff

10. Your Rights (GDPR)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Receive a copy of your data (data portability)

To exercise these rights, contact us at [Insert contact email].
You also have the right to file a complaint with the Office of the Information and Data Protection Commissioner (IDPC Malta) at https://idpc.org.mt.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the new revision date.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact:

Functional Malta Health & Wellness Center
Email: info.functionalconcept@gmail.com
Phone: +356 79292103
Address: 33 triq Il-Gnien, Naxxar, Malta
Website: https://www.osteopathyfunctional.com